Terms of Service

OVERVIEW

This website is operated by Cavoneli Ltd and is presented to customers under the Cavonel brand. Throughout the website, the terms “we,” “us,” “our,” and “Cavonel” refer to Cavoneli Ltd.

These Terms of Service govern your access to and use of the Cavonel website, including the information, products, services, features, content, and resources made available through the website.

By visiting our website, browsing our products, creating an account, submitting information, or placing an order, you agree to be bound by these Terms of Service (“Terms”), together with any additional policies, notices, or terms referenced on our website.

These Terms apply to all visitors, customers, account holders, and other users who access or interact with our website.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please discontinue use of the website.

You must be at least 18 years old, or the legal age of majority in your jurisdiction if higher, to place an order through our website. By purchasing from us, you confirm that you have the legal capacity to enter into the transaction.

We may introduce new products, features, services, or website functionality from time to time. Any additions will also be subject to these Terms.

1. Online Store Terms

By using the Cavonel website, you agree to use the website only for lawful purposes and in accordance with these Terms and applicable laws and regulations.

You must not:

  • Use the website or services for unlawful, fraudulent, unauthorized, abusive, or harmful purposes.

  • Attempt to interfere with the operation or security of the website.

  • Introduce viruses, malware, malicious code, or other harmful technologies.

  • Attempt to obtain unauthorized access to our systems, accounts, or information.

  • Use the website in a manner that infringes intellectual property, privacy, consumer, or other legal rights belonging to Cavoneli Ltd or any third party.

A material violation of these Terms may result in restriction, suspension, or termination of access to the website where permitted by applicable law.

2. General Conditions

We reserve the right to refuse service, restrict access, or cancel a transaction where we reasonably believe that:

  • These Terms have been violated.

  • Fraudulent or unauthorized activity has occurred.

  • A transaction presents a legitimate security concern.

  • Applicable laws or regulations prevent us from completing the transaction.

  • The order cannot reasonably be fulfilled because of product, shipping, payment, or destination restrictions.

Information transmitted through our website may pass through different networks and systems and may undergo technical adjustments necessary for communication between systems and devices.

Payment information may be handled through third-party payment processing services using their applicable security measures.

You may not reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit substantial portions of our website or its protected content without our prior authorization, except where permitted by applicable law.

Section headings are provided for convenience and do not affect the interpretation of these Terms.

3. Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to provide clear and useful information throughout the Cavonel website.

However, website information may occasionally contain errors, omissions, or information that requires updating.

This may include:

  • Product descriptions

  • Dimensions and measurements

  • Materials and construction

  • Colors and finishes

  • Product images

  • Product availability

  • Prices and promotions

  • Shipping information

  • Delivery estimates

  • Product care and usage instructions

  • Other product or website information

We may correct or update website information where necessary.

Product images are intended to provide a useful representation of the applicable product. However, colors and visual characteristics may appear differently depending on screen settings, device characteristics, lighting, photography, and other factors.

Customers should review the applicable product description, dimensions, materials, specifications, intended use, and other relevant information before placing an order.

4. Changes to Products, Services, and Prices

Product prices, availability, descriptions, specifications, promotions, and other website information may change from time to time.

We may modify, suspend, discontinue, or introduce products, services, website features, or other functionality where appropriate.

Where reasonably possible, we will make appropriate efforts to address significant changes affecting an order that has already been accepted.

Changes to products, pricing, availability, or website functionality do not affect consumer rights that cannot lawfully be excluded or restricted.

5. Products

Cavonel offers a curated selection of pet furniture and accessories designed to support everyday pet care, comfort, play, feeding, and home organisation.

Our primary product categories include:

Our selection may include products of different sizes, materials, colors, textures, finishes, shapes, designs, and intended uses, depending on current availability.

We make reasonable efforts to present product images, dimensions, materials, colors, finishes, design details, specifications, and other relevant information as accurately as reasonably possible.

Customers should nevertheless consider the following:

Colors and Appearance

Product colors may appear differently depending on:

  • Monitor or display settings

  • Mobile device settings

  • Lighting conditions

  • Photography

  • Screen calibration

  • Other technical factors

Dimensions and Measurements

Product measurements are provided for reference based on the information applicable to the individual product.

Customers should review dimensions carefully before purchasing, particularly for pet furniture, feeding stations, ramps, and stairs intended for a specific animal, room, or location.

Materials and Finishes

Certain materials or finishes may display reasonable variations in texture, pattern, tone, surface appearance, or other visual characteristics.

Where such variations are inherent to the applicable material, manufacturing process, or finish and are accurately represented or described, they do not necessarily constitute a product defect.

Product Availability

Product availability may be limited, and we may limit quantities or discontinue products where appropriate.

Nothing in this section limits statutory rights relating to goods that are faulty, damaged, incorrectly supplied, or not as described.

6. Product Use and Pet Safety

Customers are responsible for reviewing applicable product information before purchasing or using a product.

Products should be used in a manner appropriate to their stated purpose, dimensions, materials, construction, weight limits, and product-specific instructions.

Before purchasing or using a pet product, customers should consider factors such as:

  • The pet’s size, weight, age, mobility, and individual needs

  • Product dimensions and weight capacity

  • Intended use and placement

  • Surface stability and floor conditions

  • Materials, finishes, and construction

  • Product-specific assembly and care instructions

  • Indoor or outdoor suitability, where specified

  • The presence of small components or other potential hazards

  • Compatibility with the intended pet and environment

Pet ramps and stairs should be selected and positioned according to the product specifications and the animal’s needs. Customers should check that the product is stable and appropriately placed before allowing a pet to use it.

Feeding bowls and feeding stations should be used in accordance with their stated materials, intended purpose, and care instructions. Customers should not assume a product is dishwasher-safe, suitable for food contact, or appropriate for a particular cleaning method unless the applicable product information expressly states this.

Pet toys and enrichment products should be selected with consideration for the animal’s size, chewing habits, and play behaviour. Customers should supervise pets when appropriate and inspect products regularly for damage or wear.

No product should be assumed to be indestructible, chew-proof, slip-proof, or suitable for every animal unless the relevant product information expressly supports that claim.

Customers remain responsible for using reasonable care and following the instructions provided with each product. Nothing in this section excludes rights relating to faulty or misdescribed goods.

7. Orders, Billing, and Customer Information

We may refuse, limit, or cancel an order where reasonably necessary, including circumstances involving:

  • Suspected fraud

  • Unauthorized payment activity

  • Pricing or listing errors

  • Inventory issues

  • Shipping restrictions

  • Destination limitations

  • Duplicate or unusual transactions

  • Violations of these Terms

  • Other legitimate fulfilment issues

You agree to provide accurate, complete, and current information when placing an order.

This includes:

  • Full name

  • Billing information

  • Delivery address

  • Email address

  • Telephone number, where requested

  • Other information reasonably necessary to process the order

You are responsible for reviewing your order information before submitting your purchase.

If we cannot fulfil an order because of an inventory issue, material pricing error, shipping restriction, or another legitimate fulfilment problem, we may contact you or cancel the affected order as appropriate.

Where payment has already been collected for a cancelled order, an applicable refund will be processed to the appropriate payment method.

For information regarding returns and refunds, please review our Return & Refund Policy.

8. Order Acceptance

Submitting an order does not necessarily mean that the order has been finally accepted.

An order may be subject to payment authorization, fraud screening, product availability, delivery availability, and other reasonable verification procedures.

We may contact you if additional information is reasonably required to process an order.

If an order cannot be accepted or fulfilled, we may cancel it and provide an applicable refund where payment has already been collected.

Nothing in this section affects mandatory contractual or consumer rights under applicable law.

9. Payment Processing

Payments made through our website may be processed by third-party payment service providers.

Depending on the selected payment method, payment information may be collected and processed directly by the applicable payment provider according to its own terms, privacy practices, and security procedures.

Cavonel does not intentionally request or store complete payment card information where complete card information is processed directly by an external payment provider.

You are responsible for:

  • Providing valid payment information.

  • Ensuring you are authorized to use the selected payment method.

  • Providing accurate billing information.

Payment authorization and transaction processing may be subject to verification by the applicable payment provider, card issuer, bank, or financial institution.

If payment cannot be authorized or successfully processed, the order may not be completed.

10. Shipping and Delivery

Shipping availability, charges, processing periods, delivery estimates, international delivery information, and other shipping conditions are described in our Shipping Policy.

Customers are responsible for providing accurate and complete delivery information.

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise or required under applicable law.

Some products, particularly pet furniture, feeding stations, ramps, and stairs, may require larger or more protective packaging because of their dimensions, weight, materials, or construction.

International orders may also be subject to customs procedures, import requirements, duties, or taxes depending on the destination and applicable shipping arrangement.

Nothing in our Shipping Policy or these Terms limits mandatory consumer rights concerning delivery.

11. Returns, Refunds, and Cancellations

Returns, refunds, damaged products, incorrect products, replacements, and applicable cancellation procedures are governed by our Return & Refund Policy and other applicable policies published on our website.

Nothing in these Terms or our policies is intended to restrict statutory consumer rights.

Where a customer has a mandatory right to cancel an online purchase, reject faulty goods, obtain a refund, or pursue another statutory remedy, those rights remain unaffected.

Customers should contact [email protected] if they require assistance with an order.

12. Third-Party Services and Tools

Our website may use third-party services, applications, plugins, integrations, or tools to support functions such as:

  • Payment processing

  • Website hosting

  • Security

  • Analytics

  • Website performance

  • Communications

  • Order processing

  • Shipping

  • Fraud prevention

  • Other operational requirements

Third-party services may operate independently from Cavonel and may maintain their own terms, privacy policies, and procedures.

Your interaction with an independent third-party service may therefore be subject to that provider’s applicable terms.

We are not responsible for matters exclusively controlled by independent third parties except where applicable law provides otherwise.

13. Third-Party Links

Our website may contain links to external websites, services, or resources operated by third parties.

External links may be provided for convenience or additional information and do not necessarily indicate endorsement, sponsorship, or affiliation.

We do not control independent third-party websites and are not responsible for their content, availability, privacy practices, or services.

If you visit an external website, we recommend reviewing its applicable terms and privacy information before providing personal information or completing a transaction.

14. Customer Reviews, Comments, and Feedback

If you voluntarily submit reviews, comments, suggestions, feedback, photographs, or other materials to Cavonel (“Comments”), you confirm that you have the right to provide that content.

Subject to applicable law and our Privacy Policy, you grant us permission to use submitted Comments for legitimate business purposes connected with our website, products, services, or customer experience.

This may include reasonable use for displaying, moderating, reproducing, or publishing submitted content.

You understand that:

  • You may not receive compensation unless separately agreed.

  • We are not required to publish every submission.

  • We are not required to respond to every submission.

  • We may moderate or remove content where reasonably necessary and permitted by applicable law.

You must not submit content that:

  • Infringes another person’s intellectual property rights.

  • Violates another person’s privacy.

  • Is knowingly false or fraudulent.

  • Is threatening, defamatory, abusive, or unlawful.

  • Contains malware or malicious code.

You remain responsible for content you submit.

15. Personal Information

Personal information submitted through the Cavonel website is handled according to our Privacy Policy and applicable data protection requirements.

Our Privacy Policy provides additional information regarding:

  • Information we may collect

  • Order information

  • How information may be used

  • Cookies and similar technologies

  • Service providers

  • Data retention

  • Data protection rights

  • Customer privacy requests

Please review the Privacy Policy for further information.

16. Cookies

Our website may use cookies and similar technologies to support functionality, maintain shopping features, remember preferences, understand website usage, improve performance, and support security.

Where applicable law requires consent for particular categories of cookies, those technologies should be used according to the choices available through our applicable cookie consent mechanism.

For additional information, please review our Cookie Policy and Privacy Policy, where available.

17. Errors, Inaccuracies, and Omissions

Website information may occasionally contain:

  • Typographical errors

  • Pricing mistakes

  • Incorrect descriptions

  • Incorrect availability information

  • Shipping information errors

  • Technical inaccuracies

  • Other omissions or errors

We may correct such errors and update website information where appropriate.

If a material error affects an existing order, we may contact the customer to explain the issue and determine the appropriate next steps.

Where an order is cancelled after payment has been collected, an applicable refund will generally be issued to the original payment method.

Nothing in this section allows us to remove or restrict rights that customers have under applicable law.

18. Prohibited Uses

You may not use the Cavonel website or its content:

(a) for unlawful purposes;

(b) to encourage or facilitate unlawful activity;

(c) to violate applicable laws or regulations;

(d) to infringe intellectual property, privacy, or other rights belonging to Cavoneli Ltd or another person;

(e) to harass, threaten, abuse, intimidate, defame, or unlawfully discriminate against another person;

(f) to submit knowingly false, fraudulent, misleading, or deceptive information;

(g) to transmit viruses, malware, malicious scripts, or harmful code;

(h) to improperly collect, monitor, or misuse another person’s personal information;

(i) to distribute spam, phishing communications, or unauthorized solicitations;

(j) to conduct unauthorized scraping, crawling, or automated extraction;

(k) to interfere with the operation, security, or availability of the website; or

(l) to circumvent access controls or other technical protections.

We may restrict or terminate access where we reasonably believe prohibited activity has occurred, subject to applicable law.

19. Intellectual Property

Unless otherwise indicated, the website and its original content, including applicable text, graphics, layouts, photographs, logos, branding elements, and other protected materials, are owned by or licensed to Cavoneli Ltd and are protected to the extent provided by applicable intellectual property laws.

You may access website content for personal and lawful shopping purposes.

You may not reproduce, commercially distribute, modify, republish, or exploit protected website content without authorization unless applicable law permits such use.

Third-party trademarks, product names, or other intellectual property appearing on the website remain the property of their respective owners.

20. Trade and Regulatory Compliance

Cavonel and Cavoneli Ltd seek to operate in accordance with applicable laws and regulations concerning international trade, customs, export controls, sanctions, product restrictions, and shipment requirements.

You must not use our website or place an order in a manner that would require us to violate applicable legal or regulatory requirements.

We may refuse, restrict, or cancel an order where reasonably necessary because of:

  • Applicable sanctions

  • Customs restrictions

  • Carrier restrictions

  • Destination limitations

  • Product restrictions

  • Export or import requirements

  • Other applicable legal requirements

Additional information regarding available and restricted shipping destinations is provided in our Shipping Policy.

21. Product Care and Customer Responsibility

Customers should review product-specific care, assembly, and usage information where provided.

For pet furniture and accessories, appropriate care may depend on the product’s material, finish, construction, intended use, and the animal using it.

Customers should not assume that a product is suitable for:

  • Outdoor exposure

  • Water immersion

  • Machine washing

  • Dishwasher cleaning

  • Chemical cleaning agents

  • Heavy chewing

  • Unsupervised use

  • Animals outside the specified size or weight range

unless the applicable product description or instructions expressly indicate such suitability.

Products should be inspected regularly for wear, damage, loose components, or other conditions that may affect their safe use. Damaged products should no longer be used where continued use could create a risk to a pet or person.

Large or heavy products should be assembled, positioned, and secured according to the supplied instructions, where applicable.

Customers are responsible for selecting products appropriate to their pets and following relevant care and safety guidance.

Nothing in this section excludes rights relating to faulty or misdescribed goods.

22. Disclaimer of Warranties

We make reasonable efforts to maintain our website and provide useful product and service information.

However, we do not guarantee that the website will always be:

  • Continuously available

  • Uninterrupted

  • Completely free from technical errors

  • Free from circumstances outside our reasonable control

To the extent permitted by applicable law, the website and general website content are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or restricts warranties, statutory guarantees, consumer protections, or other legal rights that cannot lawfully be excluded.

23. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or limit liability for matters for which liability cannot legally be excluded or restricted, including any liability that cannot lawfully be limited in relation to death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to those protections and to the fullest extent permitted by applicable law, Cavoneli Ltd will not be liable for indirect or consequential losses arising solely from use of the website where such liability may lawfully be limited.

Any limitation in these Terms must be interpreted subject to mandatory consumer protection requirements and other applicable law.

24. Indemnification

To the extent permitted by applicable law, you may be responsible for reasonable losses, liabilities, claims, or expenses resulting directly from your material violation of these Terms, unlawful misuse of the website, or infringement of another person’s rights.

This provision does not impose responsibility where doing so would be prohibited by applicable law or override any mandatory consumer protection.

25. Severability

If a provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally permitted.

If this is not possible, the affected provision will be treated as severed without invalidating the remaining provisions.

The remaining Terms will continue in full force and effect.

26. Termination

These Terms remain effective while you access or use the Cavonel website, except where terminated in accordance with these Terms or applicable law.

You may stop using our website at any time.

We may restrict, suspend, or terminate access to the website where we reasonably believe that:

  • You have materially violated these Terms.

  • Your use of the website is unlawful or fraudulent.

  • Your activity creates a legitimate security risk.

  • Continued access would violate applicable law or regulatory requirements.

  • You have engaged in activity intended to interfere with the operation or security of the website.

Termination or restriction of website access does not automatically affect rights or obligations arising from transactions completed before termination.

Any provisions that are intended by their nature to continue after termination will remain applicable, including provisions concerning intellectual property, payment obligations, liability, dispute-related matters, and other provisions that reasonably need to survive termination.

27. Entire Agreement

These Terms of Service, together with the policies, notices, and other terms published or expressly incorporated on the Cavonel website, constitute the agreement governing your use of the website and purchases made through it.

Relevant policies may include our:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Cookie Policy, where available

  • Payment Policy, where available

  • Any other applicable purchasing or website policies

These Terms replace prior terms or understandings concerning the same subject matter to the extent permitted by applicable law.

A failure by Cavoneli Ltd to immediately exercise or enforce a right or provision under these Terms does not necessarily constitute a waiver of that right or provision.

If any provision requires interpretation, it will be interpreted consistently with the purpose of these Terms and applicable law.

28. Consumer Rights

Nothing in these Terms is intended to remove, replace, waive, or restrict any statutory rights or protections available to consumers under applicable law.

Where mandatory consumer protection legislation applies to your purchase, those rights continue to apply regardless of any provision in these Terms that might otherwise appear inconsistent with them.

This includes applicable rights concerning matters such as:

  • Goods that are faulty or damaged

  • Goods that are not as described

  • Delivery obligations

  • Eligible cancellation rights for distance contracts

  • Refunds

  • Repairs or replacements where applicable

  • Other statutory remedies

Our Return & Refund Policy and Shipping Policy provide additional information about our procedures for orders, delivery, returns, damaged or incorrect products, and refunds.

Those policies should be read together with these Terms and do not replace mandatory rights provided by applicable consumer law.

29. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our products or services

  • Website functionality

  • Business operations

  • Payment or shipping arrangements

  • Applicable legal or regulatory requirements

  • Other relevant operational circumstances

Where these Terms are updated, the revised version will be published on our website.

Changes will apply from the applicable effective or updated date, subject to applicable law.

Updates to these Terms will not retrospectively remove contractual or statutory rights relating to orders already placed where such rights cannot lawfully be altered.

We encourage customers to review these Terms periodically.

30. Governing Law

These Terms and any contractual relationship arising from purchases made through the Cavonel website are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you based on your circumstances or place of residence.

As Cavoneli Ltd is located in England, this governing-law provision reflects the company’s location and is subject to applicable consumer protection legislation.

Nothing in these Terms is intended to prevent a consumer from exercising rights, remedies, or protections that cannot lawfully be waived or restricted.

Where applicable law gives a consumer the right to bring proceedings in another competent jurisdiction, nothing in this section is intended to remove that right.

31. Disputes and Customer Concerns

If you have a concern regarding a product, order, payment, delivery, return, refund, or another matter relating to your purchase, we encourage you to contact us first so that we can review the issue.

Please provide your order number and sufficient information for us to understand the circumstances.

We will make reasonable efforts to review legitimate customer concerns and provide an appropriate response based on the circumstances, our applicable policies, and applicable law.

Nothing in this section requires a consumer to give up any legal remedy or prevents the use of a dispute-resolution process or court procedure available under applicable law.

32. Contact Information

If you have questions regarding these Terms of Service, your order, our products, or another policy published on the Cavonel website, please contact us using the details below.

Brand: Cavonel

Company Name: Cavoneli Ltd

Company Address: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom, CV2 4AQ

Customer Service Email: [email protected]