Shipping Policy

Delivery Information

At Cavonel, we aim to provide customers with clear and helpful information about how orders are processed, shipped, and delivered. This Shipping Policy explains our order processing procedures, available shipping destinations, shipping charges, estimated delivery times, tracking services, international shipments, and how we handle delivery-related issues.

Cavonel offers a curated collection of pet furniture and accessories, including Pet Furniture & Home Decor, Pet Bowls & Feeding Stations, Pet Toys & Enrichment, and Pet Ramps & Stairs. As these products can vary in size, weight, materials, construction, and packaging requirements, shipping and handling arrangements may differ between individual items.

Please review this policy together with the shipping information displayed at checkout before completing your purchase.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Order processing may include:

  • Payment confirmation

  • Order verification

  • Product preparation

  • Appropriate protective packaging

  • Preparation for carrier collection or dispatch

Orders are normally processed during regular business days and may not be processed on weekends or public holidays.

Processing times may occasionally be extended during periods of increased order volume, seasonal promotions, public holidays, or circumstances that temporarily affect fulfilment operations.

Because pet furniture, feeding stations, ramps, and stairs may have different dimensions, weights, materials, and packaging requirements, preparation procedures can vary by product.

Once an order has been dispatched, tracking information will be provided where tracking is available for the shipment.

2. Shipping Destinations

Cavonel offers shipping to the following destinations, subject to product eligibility and delivery availability:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

  • Most European countries

Shipping availability may vary according to destination, carrier coverage, customs requirements, local regulations, product dimensions, package weight, and other applicable delivery restrictions.

If delivery to your location is available, the applicable shipping information will be displayed during checkout before you complete your purchase.

We reserve the right to limit or decline delivery to locations where an order cannot reasonably or lawfully be fulfilled.

3. Shipping Fee

Our standard shipping rate is:

Standard Shipping: $4.99

The applicable shipping charge will be displayed at checkout before payment is submitted.

Shipping costs may vary in certain circumstances depending on factors such as:

  • Delivery destination

  • Product dimensions

  • Product weight

  • Package dimensions and weight

  • Available carrier services

  • Special handling requirements

  • Other applicable delivery requirements

This may be particularly relevant for larger pet furniture, feeding stations, ramps, stairs, or other products that require additional packaging or handling.

Where a shipping charge different from the standard rate applies, the applicable amount will be displayed during checkout before the customer completes payment.

4. Estimated Delivery Time

Orders generally arrive within approximately:

7–20 business days after shipment

This delivery period begins after an order has been processed and dispatched. The order processing period of 1–2 business days is separate from the estimated shipping and transit period.

A typical order therefore involves:

  • Order Processing: 1–2 business days

  • Estimated Transit: Approximately 7–20 business days after shipment

Delivery times are estimates rather than guaranteed delivery dates unless a specific delivery commitment is expressly provided.

Actual delivery times may vary due to:

  • Destination country or region

  • Customs processing

  • Carrier operations

  • International transportation

  • Weather conditions

  • Public holidays

  • Seasonal shipping volumes

  • Transportation disruptions

  • Local delivery conditions

  • Product or package characteristics

  • Other circumstances outside our reasonable control

Orders may therefore arrive earlier or later than the estimated timeframe. Nothing in this section limits any delivery rights that apply under mandatory consumer protection laws.

5. Tracking Your Order

When tracking is available for your shipment, tracking information will generally be provided after the order has been dispatched.

Tracking information may not become active immediately. After a shipping label is created or a parcel is transferred to a carrier, additional time may be required before the carrier scans the package and updates its tracking system.

Customers should use the tracking information provided to monitor shipment progress.

If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact us at:

[email protected]

Please include your order number when contacting us so we can identify the relevant order and review the available shipping information.

6. Customs, Import Duties, and Taxes

Orders shipped internationally may be subject to:

  • Customs duties

  • Import taxes

  • Local taxes

  • Brokerage or customs-processing charges

  • Other destination-specific charges

Unless expressly stated otherwise during checkout, these charges are not included in the product price or standard shipping fee.

Where permitted by applicable law and depending on the shipping arrangement, applicable customs duties, import taxes, or other destination-specific charges may be payable by the recipient.

Customs procedures and import requirements differ between countries. Cavonel cannot guarantee that every product can be imported into every destination.

Customers should review applicable local import requirements before purchasing where relevant.

If you are uncertain about potential import duties, customs restrictions, or other destination-specific requirements, you may wish to contact the appropriate customs authority before placing an international order.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully review the following information before submitting your order:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State, province, or region, where applicable

  • Postal or ZIP code

  • Country

  • Relevant delivery instructions, where supported

If incorrect or incomplete delivery information is provided, delivery may be delayed or unsuccessful.

If you discover an error after submitting your order, contact [email protected] as soon as possible.

We will make reasonable efforts to assist before fulfilment or dispatch. However, we cannot guarantee that an address can be changed after an order has entered the fulfilment process or has been transferred to the shipping carrier.

Where permitted by applicable law, additional shipping charges may apply if an order must be shipped again because incorrect or incomplete information was supplied during checkout.

8. Delivery Delays

Although we aim to provide reasonable delivery estimates, circumstances outside our direct control can affect transportation.

Potential causes of delays include:

  • Customs inspections or clearance

  • Severe weather

  • Public holidays

  • Carrier operational delays

  • Incorrect or incomplete delivery information

  • Seasonal or high-volume shipping periods

  • International transportation disruptions

  • Local delivery restrictions

  • Unexpected logistical issues

  • Other circumstances outside our reasonable control

If a significant delivery issue occurs, please contact our customer service team. We will review the available order and shipment information and provide appropriate assistance.

Nothing in this section is intended to exclude or restrict mandatory consumer rights concerning delivery under applicable law.

9. Shipping Restrictions

Shipping availability is subject to applicable laws, customs requirements, trade restrictions, carrier coverage, and our available shipping capabilities.

Cavonel currently does not ship to the following destinations:

  • Afghanistan

  • Algeria

  • Angola

  • Belarus

  • Benin

  • Bolivia

  • Bulgaria

  • Burkina Faso

  • Burundi

  • Cameroon

  • Central African Republic

  • Congo (Kinshasa)

  • Croatia

  • Cuba

  • Eritrea

  • Guinea

  • Guinea-Bissau

  • Haiti

  • Iran

  • Iraq

  • Israel

  • Ivory Coast

  • Kenya

  • Laos

  • Lebanon

  • Libya

  • Mali

  • Monaco

  • Mozambique

  • Myanmar

  • Namibia

  • Nepal

  • Niger

  • Nigeria

  • North Korea

  • Palestinian Territory

  • Russia

  • Somalia

  • South Africa

  • South Sudan

  • Syria

  • Tanzania

  • Trinidad and Tobago

  • Ukraine

  • Vanuatu

  • Venezuela

  • Vietnam

  • Yemen

  • Zimbabwe

This list may change based on carrier availability, customs requirements, applicable laws or regulations, or changes to our shipping capabilities.

We may refuse, cancel, or suspend an order where shipment to a particular destination cannot legally or reasonably be completed.

If an order cannot be fulfilled because the destination is unsupported or restricted, the order may be cancelled and an applicable refund issued to the original payment method.

10. Packages Marked as Delivered

If carrier tracking indicates that your package has been delivered but you cannot locate it, please first check:

  • Other members of your household

  • Your usual delivery location

  • Any designated safe place

  • Neighbors, where appropriate

  • Building reception or management

  • Mailrooms or designated parcel areas

  • Other locations where the carrier may reasonably have left the package

  • Available carrier delivery information

If the package remains missing, contact us at [email protected] as soon as reasonably possible.

Please provide your order number and any relevant delivery or tracking information.

We will review the available information and, where appropriate, assist with the next steps or a carrier inquiry. Any resolution will take account of the circumstances and applicable consumer protection requirements.

11. Damaged Packages or Products

Pet furniture and accessories may include different materials, finishes, structural components, or protective packaging. We recommend inspecting your package and its contents after delivery.

If the package arrives visibly damaged, take clear photographs before disposing of the packaging.

If a product purchased from Cavonel arrives damaged, please contact us and provide:

  • Your order number

  • Clear photographs of the complete product

  • Close-up photographs of the damaged area

  • Photographs of the exterior packaging

  • Photographs of internal protective packaging, where relevant

  • A photograph of the shipping label, where available

  • A brief description of the issue

Please retain the product and original packaging while the matter is being reviewed unless we advise otherwise.

We will review the information provided and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer rights.

Depending on the circumstances, this may involve a replacement, return, refund, or another appropriate remedy. Any applicable statutory rights remain unaffected.

12. Delivery Address Changes

If you need to change your delivery address after placing an order, contact us as soon as possible at:

[email protected]

An address change may only be possible before the order reaches a stage at which our fulfilment process or the carrier prevents modifications.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

If a package is returned because of incorrect or incomplete delivery information supplied by the customer, additional shipping costs may apply to a new shipment where permitted by applicable law.

Please check all delivery details carefully before completing checkout to help avoid delays or unsuccessful deliveries.

13. Apartments, Offices, and Shared Buildings

For deliveries to apartments, offices, residential complexes, hotels, or other shared premises, customers should provide all information reasonably necessary for successful delivery.

This may include:

  • Apartment or unit number

  • Building name

  • Suite or office number

  • Floor

  • Reception information

  • Access information, where appropriate

  • Other relevant delivery instructions

Customers should monitor available tracking information and follow applicable carrier instructions.

If tracking indicates that an order has been delivered to a shared building, customers should also check with reception, building management, mailrooms, or other designated parcel areas.

Where a product is large or heavy, customers should also consider whether the delivery location provides suitable access for the package and whether any building-specific delivery instructions need to be supplied.

14. Product Size and Delivery Considerations

Products available through Cavonel vary in dimensions, weight, construction, materials, and packaging requirements.

For example, a pet feeding station may require different packaging and handling from a large piece of pet furniture or a set of pet stairs.

Larger or heavier products may require:

  • Larger shipping cartons

  • Additional protective packaging

  • Internal cushioning

  • More careful transportation and handling

  • Different carrier arrangements

As a result, shipping conditions may differ between products.

Customers should carefully review the applicable product information and checkout details before completing an order, particularly when purchasing larger or heavier products.

Where a product or destination requires a different shipping arrangement or charge, the applicable information will be presented during checkout before payment is completed.

Customers should also review the product’s dimensions, weight capacity, intended use, and other relevant specifications to help ensure that the item is suitable for their needs and delivery location.

15. Multiple-Item Orders

If an order contains multiple products, items may occasionally be packaged or shipped separately where necessary because of their dimensions, weight, availability, or packaging requirements.

As a result, different parcels belonging to the same order may:

  • Have separate tracking information

  • Be dispatched at different times

  • Arrive on different dates

Receiving one package does not necessarily mean that all packages associated with a multi-item order have been delivered.

Where available, customers should review the tracking information associated with each shipment.

If an expected parcel has not arrived within the applicable estimated delivery period, please contact us with your order number so we can review the available shipment information.

16. Refused or Undeliverable Shipments

If delivery cannot be completed and a package is returned to the sender, we will review the order after the returned shipment is received.

A shipment may become undeliverable because of circumstances such as:

  • Incorrect or incomplete delivery information

  • Repeated unsuccessful delivery attempts

  • Failure to collect a package where collection is required

  • Carrier restrictions

  • Customs or import issues

  • Refusal of delivery

Any applicable refund or reshipment will be determined according to the circumstances, our Return & Refund Policy, and applicable consumer law.

Where permitted by law, reasonable additional shipping or return costs caused by incorrect information or circumstances attributable to the customer may apply.

We will consider the reason for the failed delivery and any relevant legal obligations before determining an appropriate resolution.

17. International Delivery

International shipments may require additional transportation and customs processing compared with domestic deliveries.

Customers placing international orders should be aware that:

  • Customs processing can affect delivery times.

  • Import requirements vary by destination.

  • Additional taxes or duties may apply.

  • Local carriers may complete the final stage of delivery.

  • Tracking updates may temporarily pause while a shipment moves between carriers or countries.

  • Local delivery procedures may vary by country or region.

International delivery estimates remain estimates rather than guaranteed arrival dates unless expressly stated otherwise.

Customers are responsible for reviewing applicable import requirements before placing an order. However, nothing in this policy transfers to customers any legal responsibility that applicable law places on Cavonel.

18. Important Delivery Notice

By placing an order with Cavonel, you acknowledge that the delivery periods stated in this policy are estimated timeframes rather than guaranteed delivery dates, except where a specific commitment is expressly provided or applicable law requires otherwise.

International shipments may take longer because of customs procedures, carrier operations, weather, public holidays, transportation disruptions, local delivery conditions, or circumstances outside our reasonable control.

We will make reasonable efforts to provide available shipping information and assist with legitimate delivery-related concerns.

For information about damaged products, incorrect products, returns, replacements, or refunds, please review our Return & Refund Policy.

Nothing in this Shipping Policy is intended to exclude, restrict, or replace any mandatory consumer rights or remedies available under applicable law.

19. Contact Information

If you have questions regarding shipping, tracking, delivery, or an existing order, please contact us using the details below.

Company Name: Cavoneli Ltd

Company Address: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom, CV2 4AQ

Customer Service Email: [email protected]

When contacting us about an existing order, please include your order number and relevant information so that we can locate and review the order efficiently.

We aim to review customer inquiries and provide a response within 24–48 business hours.

Thank you for choosing Cavonel. We appreciate your trust and will make reasonable efforts to provide clear shipping information and assistance throughout your shopping experience.