Privacy Policy

Protecting Your Information

At Cavonel, we value your privacy and are committed to handling personal information responsibly. This Privacy Policy explains the types of personal information we may collect when you visit our website, purchase products, communicate with us, or otherwise interact with our services, as well as how that information may be used, shared, retained, and protected.

Our goal is to provide a transparent shopping experience while collecting and processing information reasonably necessary to operate our website, process and fulfil orders, provide customer support, maintain security, and meet applicable legal obligations.

This Privacy Policy applies to our website and the products and services offered through Cavonel, including pet furniture and home decor, pet bowls and feeding stations, pet toys and enrichment products, and pet ramps and stairs.

By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will seek that consent as required. Using our website does not replace any consent that must be obtained separately.

1. Who We Are

Cavonel is operated by:

Company Name: Cavoneli Ltd

Company Address: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom, CV2 4AQ

Customer Service Email: [email protected]

For the purposes of applicable data protection laws, Cavoneli Ltd acts as the data controller for the personal information described in this Privacy Policy where it determines the purposes and means of processing that information.

If you have questions about this Privacy Policy or how your personal information is handled, you may contact us using the email address provided above.

2. Our Commitment to Privacy

We respect the privacy of our customers and website visitors and take reasonable measures designed to protect personal information entrusted to us.

We do not sell or rent personal information to third parties for their independent direct marketing purposes.

Information collected through Cavonel may be used to process and fulfil orders, provide customer support, operate and maintain our website, communicate important information about purchases, maintain security, prevent fraud, and comply with applicable legal requirements.

We may also use relevant information to understand website performance, improve the organization of our product categories, and make the shopping experience more convenient.

We aim to collect and use personal information only where reasonably relevant to the purposes for which it is processed. Where required by applicable law, we will identify an appropriate lawful basis for processing and provide additional information about our practices when necessary.

3. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

  • Full name

  • Billing address

  • Shipping or delivery address

  • Email address

  • Telephone number, where provided

  • Order and transaction information

  • Products purchased, viewed, or added to your shopping cart

  • Product preferences and selected variations

  • Customer service communications

  • Return, cancellation, and refund information

  • Information submitted through contact or support forms

  • Browser and device information

  • Operating system and technical information

  • IP address

  • Website activity and interaction information

  • Referral information

  • Information collected through cookies and similar technologies

  • Information necessary to investigate order issues, payment disputes, or suspected fraudulent activity

For products such as pet furniture, feeding stations, toys, and ramps or stairs, we may process information about the items you select and purchase. This information helps us manage orders, respond to product inquiries, and provide relevant customer support.

We do not generally need sensitive personal information to complete ordinary purchases through our website. Please avoid submitting sensitive information through contact forms unless it is genuinely necessary for your request and appropriate to do so.

4. Information Related to Orders

When you place an order with Cavonel, certain personal information may be required to process and fulfil your purchase.

This may include your name, billing address, delivery address, email address, telephone number, products ordered, transaction details, and other information reasonably necessary to complete the transaction.

We may use order information to:

  • Process and confirm orders

  • Arrange fulfilment, shipment, and delivery

  • Send order confirmations and delivery updates

  • Communicate about an order

  • Respond to customer inquiries

  • Assist with eligible cancellations, returns, and refunds

  • Handle damaged, defective, or incorrect product claims

  • Maintain transaction and customer service records

  • Detect or prevent fraudulent or unauthorized transactions

  • Resolve payment, order, or delivery issues

  • Meet accounting, tax, and other applicable legal requirements

Payment transactions may be handled by third-party payment service providers. Where an external payment provider processes a transaction, payment information may be collected directly by that provider and processed in accordance with its own privacy and security practices. The extent to which payment information is accessible to or retained by Cavonel depends on the payment method and technical arrangements involved.

We do not claim that complete payment card information is stored by our website in every transaction. Customers should consult the applicable payment provider’s privacy information for details about its handling of payment data.

5. How We Use Personal Information

We may process personal information for purposes including:

  • Operating and maintaining our website

  • Processing and fulfilling purchases

  • Arranging delivery of orders

  • Communicating with customers about transactions

  • Providing customer service

  • Responding to inquiries and requests

  • Processing eligible cancellations, returns, and refunds

  • Maintaining transaction records

  • Managing website functionality

  • Improving website navigation and usability

  • Understanding how visitors interact with our website

  • Improving the organization and presentation of product categories

  • Protecting our website and customers

  • Detecting and preventing fraud, misuse, or unauthorized activity

  • Resolving disputes and enforcing applicable agreements

  • Meeting applicable legal and regulatory requirements

  • Sending marketing communications where permitted by law and, where required, with your consent

We seek to use personal information in a manner consistent with the purpose for which it was collected and applicable data protection requirements.

Where information is used for a new purpose that requires additional notice or consent under applicable law, we will take the appropriate steps before undertaking that processing.

6. Lawful Bases for Processing

Where applicable data protection law requires us to identify a lawful basis for processing personal information, the basis will depend on why the information is being processed.

We may process information on the following bases:

  • Performance of a contract: Where processing is necessary to fulfil a purchase, process payment, arrange delivery, manage an eligible return or refund, or take steps requested by you before entering into a contract.

  • Legal obligations: Where we need to retain or use certain information to meet applicable accounting, tax, consumer protection, fraud-prevention, or regulatory requirements.

  • Legitimate interests: Where processing is reasonably necessary to maintain website security, prevent fraud, administer our business, improve our services, maintain appropriate transaction records, or respond to certain customer inquiries, provided these interests are not overridden by your rights and freedoms.

  • Consent: Where you have provided consent for a specific purpose and consent is the appropriate legal basis, including certain marketing activities and the use of non-essential cookies where required.

  • Vital interests or other recognized legal grounds: Where an applicable legal basis permits processing in exceptional circumstances.

Where processing is based on consent, you may withdraw that consent at any time, subject to applicable law. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Where we rely on legitimate interests, you may have the right to object to the processing, depending on the circumstances and applicable legal requirements.

7. Cookies and Similar Technologies

Cavonel may use cookies and similar technologies to operate website features, remember preferences, maintain shopping functionality, understand website usage, support security, and improve website performance.

Cookies are small data files that may be stored on your device when you visit a website.

Depending on their purpose, cookies may help us:

  • Maintain products in your shopping cart

  • Remember selected preferences

  • Support essential website functionality

  • Maintain website security

  • Understand how visitors navigate our website

  • Measure website performance

  • Improve navigation and usability

  • Analyze general website traffic

  • Support fraud-prevention functionality

Some cookies may be placed or accessed by third-party services supporting functions such as payments, analytics, website security, or performance.

Where required by applicable law, non-essential cookies will only be used after the appropriate consent has been obtained through our cookie consent mechanism. Essential cookies necessary for requested website functionality may be used where permitted by law.

You may also be able to manage, restrict, or delete cookies through your browser settings. Disabling certain cookies may affect some website features, including shopping cart functionality or other preferences.

For additional information about the types of cookies used and how to manage your preferences, please review our Cookie Policy, where available.

8. Service Providers and Third Parties

We may use third-party service providers to support the operation of our website and fulfil customer orders.

Depending on the services required, these providers may assist with:

  • Payment processing

  • Website hosting

  • Website infrastructure

  • Website security

  • Order fulfilment

  • Shipping and delivery

  • Website analytics

  • Performance monitoring

  • Customer communications

  • Fraud prevention

  • Technical support

  • Professional and administrative services

Where service providers process personal information on our behalf, we aim to ensure that access is limited to information reasonably necessary for the services they perform and that appropriate contractual and security measures are in place where required.

Some providers may act as independent controllers for particular processing activities, including where they determine their own purposes and means of processing. Their handling of personal information may therefore be governed by their own privacy policies and legal obligations.

We do not assume responsibility for every independent processing activity undertaken by an external provider. We encourage customers to review the privacy information of third-party services where relevant.

9. Sharing Personal Information

We may disclose personal information where reasonably necessary to:

  • Process payments

  • Fulfil and deliver orders

  • Provide website functionality

  • Respond to customer requests

  • Prevent fraud and maintain security

  • Comply with applicable laws, regulations, court orders, or lawful requests

  • Protect our legal rights or the rights of others

  • Obtain professional services necessary to operate our business

  • Manage legitimate business transactions, subject to applicable legal requirements

We do not disclose personal information merely because it has been collected. Where appropriate, we seek to limit disclosures to the information reasonably required for the relevant purpose.

If the structure or ownership of our business changes, information may be transferred as part of a legitimate merger, acquisition, restructuring, sale of assets, or similar transaction, subject to applicable legal requirements and appropriate safeguards.

We may also disclose information where necessary to establish, exercise, or defend legal claims, or where disclosure is otherwise permitted or required by law.

10. International Data Transfers

Cavonel is operated by a company with an address in the United Kingdom. However, some service providers used to operate an online business may process personal information in countries outside the United Kingdom.

Where personal information is transferred internationally and applicable data protection law requires safeguards, we aim to use an appropriate lawful transfer mechanism or other recognized protection.

Depending on the circumstances, safeguards may include an applicable adequacy regulation, approved contractual protections, or another transfer mechanism permitted under applicable law.

The protections applicable to a particular transfer may depend on the recipient, destination, nature of the information, and legal requirements in force at the time of transfer.

Customers may contact us if they require further information about relevant international transfers and the safeguards applicable to them, subject to any legal restrictions on the information we can provide.

11. Analytics and Website Usage

We may use aggregated, statistical, or other usage information to understand how visitors interact with Cavonel.

This may help us:

  • Improve website navigation

  • Improve product organization

  • Understand general visitor interests

  • Identify commonly viewed products or pages

  • Monitor website performance

  • Identify technical issues

  • Improve the overall shopping experience

For example, information about the product categories visitors explore may help us understand which sections of our website are most useful and identify opportunities to improve product presentation.

Where appropriate, analytical information may be reviewed in aggregated or statistical form rather than being used specifically to identify individual customers.

Where analytics technologies involve personal information or non-essential cookies, we will apply the relevant legal requirements and consent mechanisms.

12. Marketing Communications

Where permitted by applicable law, Cavonel may send customers or subscribers information concerning products, collections, promotions, or other relevant updates.

Where consent or another specific condition is required for electronic marketing, we will comply with those requirements before sending such communications.

You may unsubscribe from marketing emails by using the unsubscribe option included in an applicable communication or by contacting us at [email protected].

We will process applicable opt-out requests in accordance with legal requirements. Unsubscribing from marketing does not necessarily remove information that we must retain for other lawful purposes.

Opting out of marketing does not prevent us from sending necessary transactional or service-related communications, such as:

  • Order confirmations

  • Payment-related information

  • Shipping and delivery updates

  • Return or refund communications

  • Security notifications

  • Responses to customer service inquiries

These communications are intended to support an existing purchase, provide requested assistance, or communicate important information rather than promote unrelated products.

13. Information Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, destruction, or disclosure.

Depending on the systems and services involved, security measures may include access controls, appropriate account permissions, secure communications, system maintenance, and other safeguards intended to reduce the risk of unauthorized processing.

Where appropriate, information transmitted through our website may be protected using SSL/TLS encryption and other commonly used security measures.

However, no Internet transmission, website, electronic communication, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Customers should also take reasonable steps to protect their own email accounts, devices, and account credentials and should contact us if they believe information relating to an order or account has been used without authorization.

If a personal data breach occurs, we will assess the circumstances and take any notification or other action required by applicable data protection law.

14. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable law.

The appropriate retention period may depend on matters including:

  • Processing and supporting customer orders

  • Providing customer service

  • Maintaining transaction and payment records

  • Handling cancellations, returns, refunds, or disputes

  • Preventing fraud and unauthorized activity

  • Establishing, exercising, or defending legal claims

  • Meeting accounting, tax, regulatory, or other legal requirements

  • Maintaining records of consent and marketing preferences where necessary

Different categories of information may therefore be retained for different periods. For example, certain transaction records may need to be retained to satisfy legal obligations even after an order has been completed.

We do not intend to retain personal information indefinitely without a legitimate reason.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable requirements and our retention practices.

15. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the right to:

  • Access: Request confirmation of whether we process your personal information and obtain access to relevant information.

  • Rectification: Request correction of inaccurate or incomplete personal information.

  • Erasure: Request deletion of personal information in certain circumstances.

  • Restriction: Request that certain processing activities be restricted where the legal conditions are met.

  • Objection: Object to certain processing, including processing based on legitimate interests, where applicable.

  • Data portability: Request a copy of certain personal information in a structured, commonly used, machine-readable format where the right applies.

  • Withdraw consent: Withdraw consent where processing is based on consent.

  • Marketing preferences: Object to or opt out of direct marketing at any time.

  • Complaint: Lodge a complaint with the applicable data protection supervisory authority.

These rights are not necessarily absolute. A request may be subject to applicable legal exceptions, retention requirements, legitimate grounds for continued processing, and reasonable identity verification.

Where a request cannot be fulfilled in full, we will handle it in accordance with applicable law and explain the relevant reasons where required.

We will not require a customer to waive rights provided by applicable data protection law as a condition of submitting a privacy request.

16. Updating or Correcting Your Information

If information associated with your order or customer communications is inaccurate, incomplete, or requires updating, you may contact us at:

[email protected]

We will make reasonable efforts to review the request and update information where appropriate and permitted.

For security purposes, we may request information reasonably necessary to confirm your identity before making certain changes or responding to certain privacy requests.

If the information relates to an existing order, please include your order number and the relevant details where possible. This can help us identify the applicable records and assess your request more efficiently.

Where information has been shared with relevant recipients and applicable law requires us to communicate a correction or deletion, we will take the appropriate steps, subject to legal exceptions.

17. Children’s Privacy

The Cavonel website is intended for people who are legally able to make purchases or who use the website under the appropriate supervision of a parent, guardian, or other responsible adult. Our products include pet furniture, feeding accessories, toys, enrichment products, and mobility aids for pets. The website is not designed to collect personal information directly from children.

We do not knowingly seek to collect personal information from children in circumstances where doing so would be prohibited by applicable law.

If you believe a child has submitted personal information through our website in circumstances where such information should not have been collected, please contact us at [email protected] so that we can review the matter and take appropriate action where required.

Where applicable law requires parental consent or other protections for children’s personal information, we will comply with those requirements.

18. Third-Party Links

Our website may contain links to websites or services operated by third parties, including payment providers or other services that may be relevant to a purchase.

If you follow a third-party link, information you provide to that website or service will generally be governed by the third party’s own privacy practices and policies.

We do not control every aspect of the privacy, security, or data handling practices of external websites. We encourage users to review the applicable privacy information before providing personal information to an external website or service.

The inclusion of a third-party link does not necessarily mean that Cavonel endorses every practice or policy of that third party.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, products, services, technologies, business practices, or applicable legal requirements.

When changes are made, the revised Privacy Policy will be published on this page, and the applicable Last Updated date may be revised.

Where a material change requires additional notice or consent under applicable law, we will take the appropriate steps.

We encourage customers and website visitors to review this Privacy Policy periodically to remain informed about how personal information may be collected, used, shared, and protected.

20. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to submit a privacy-related request, please contact us:

Cavonel

Company Name: Cavoneli Ltd

Company Address: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom, CV2 4AQ

Customer Service Email: [email protected]

When contacting us regarding a privacy request, please provide sufficient information for us to understand your request. We may request additional information where reasonably necessary to confirm your identity or identify the relevant records.

If you are not satisfied with how we handle a data protection concern, you may also have the right to raise the matter with the relevant supervisory authority. In the United Kingdom, this is generally the Information Commissioner’s Office (ICO).

We will review privacy-related inquiries and respond in accordance with applicable requirements.

Thank you for choosing Cavonel.